Returns & exchanges

Returns are accepted during a period of 14 days after receipt of the order.

It is vital the product not be opened or used, the original label be preserved, and the packaging be retained undamaged.

Shipping expenses for returns will be covered by the customer if the return is made for a reason other than the product being defective or not the one ordered.

In the event El Magatzem mistakenly delivers a product that differs from the one requested by the customer, it will be taken back and the correct product will be delivered as quickly as possible, free of any additional charge.

To make any kind of return the customer must contact El Magatzem by phone at 977940994 or by e-mail at hola@elmagatzemreus.com, in order to be shown the steps to follow and be assigned a return number.

Delivery expenses are non-refundable.